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Online Instructor-led (1 days)
Classroom (1 days)
Online Self-paced (8 hours)
ISO 20000 Foundation Exam
Module 1: Information Technology Service Management (ITSM)
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
(359 remaining)
The ISO 20000 Foundation Course is designed for professionals seeking to understand and implement the ISO 20000 standard within their organisation.
Here are the professionals who will benefit from attending this course:
There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.
This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.
ISO 20000 is an international standard, therefore it provides organisations with guidelines as to how best practice can be achieved. This allows companies to assess how they can improve their processes and reach visible benchmarks that prove the success of change.
This ISO 20000 Foundation course is the first part of the four stages ISO 20000 certification that will produce a fully competent ISO user, who can implement the skills and knowledge obtained throughout the training to their organisation. The following three stages are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows:
Online Instructor-led (5 days)
Classroom (5 days)
Online Self-paced (40 hours)
ISO 20000 Lead Auditor Exam
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Leadership
Module 12: Planning
Module 13: Support of the Service Management System
Module 14: Implementation Guidance and Types
Module 15: Control, Monitor, and Measure
Module 16: Operation of the Service Management System
Module 17: Introduction to Lead Auditor
Module 18: On-Site Auditing
Module 19: Remote Auditing
Module 20: Methods
Module 21: Audit Report
Module 22: Conducting ISO 20000 Audits
Module 23: Conclusion and Follow-Up
Module 24: Performance Evaluation
Module 25: Improvement
(359 remaining)
The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT service management systems in alignment with the ISO 20000 standard.
Here are the professionals who will benefit from attending this course:
There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles can be beneficial for the delegates.
This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.
This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.
This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.
To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:
Online Instructor-led (2 days)
Classroom (2 days)
Online Self-paced (16 hours)
ISO 20000 Internal Auditor
Module 1: Information Technology Service Management (ITSM)
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Leadership
Module 12: Planning
Module 13: Support of the Service Management System
(359 remaining)
The ISO 20000 Internal Auditor Course is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard.
Here are the professionals who will benefit from attending this course:
There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles can be beneficial for the delegates.
This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.
The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.
This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the ISO 20000 Foundation and the ISO 20000 Internal Auditor is preceded by the ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The completion of all four parts will result in a fully competent user of the ISO 20000 standard.
To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:
Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
ISO 20000 Lead Implementer
Module 1: Information Technology Service Management (ITSM)
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Leadership
Module 12: Planning
Module 13: Support of the Service Management System
Module 14: Implementation Guidance and Types
Module 15: Control, Monitor, and Measure
Module 16: Operation of the Service Management System
Module 17: Introduction to Lead Auditor
Module 18: On-Site Auditing
Module 19: Remote Auditing
(359 remaining)
The ISO 20000 Lead Implementer Course is designed for professionals responsible for implementing and managing an IT service management system based on the ISO 20000 standard. Here are the professionals who will benefit the most from this course:
There are no formal prerequisites for this ISO 20000 Lead Implementer Course. However, familiarity with IT Service Management (ITSM) principles and concepts can be beneficial for the delegates.
This ISO 20000 Lead Implementer training consists of a 3-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.
This ISO 20000 Lead Implementer training course will then allow organisations to reach their set goals through the assessment of internal processes and the implementation of more efficient processes. These processes are highly significant for the success of an organisation as they focus on the improvement of quality to increase customer satisfaction, whilst striving to reduce costs and enhance profit margins.
This ISO 20000 Lead Implementer training is the fourth and final course within our ISO 20000 series. In order to gain the full scope of ISO 20000, we recommend that candidates complete all four certifications. These include; ISO 20000 Foundation, ISO 20000 Internal Auditor, and ISO 20000 Lead Auditor.
To achieve the ISO 20000 Lead Implementer, candidates will need to sit for an examination. The exam format is as follows:
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.
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Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water